The study on socio-economic impact of open service innovation (OSI) assesses the economic and societal potential and impact of open service innovation approach in Europe. The study considers the key role of users and citizens in open, user-driven and inclusive service innovation, as part of the industrial eco-system in the context of societal and ICT developments. After the start of this study, the EU 2020 agenda has been published. The scope and the results of this study are placed in the context of this new EU strategy, “the Barroso agenda”. This strategy has three major components:
• Smart growth: knowledge & innovation intensive economy; Address productivity, R&D, qualification & competitiveness gap.
• Sustainable growth: resource efficient, greener & competitive economy; Address climate change and the environment.
• Inclusive growth: cohesive high employment economy; Address unemployment, demographics and social cohesion.
In order to reach these goals, 7 flagship initiatives have been defined, of which the Digital Agenda for Europe is the most important one in this context. It sets ambitious goals: such as creating an inclusive society, sustainable societal development and growth, based on advanced ICT infrastructures, like ultra fast broadband; and interoperable inclusive applications and services. The digital agenda identifies seven obstacles in a self reinforcing digital economy, some of which are strongly related to services and service innovation.